Privacy Policy

At Orchid Helm, discretion is as much a part of our service as the blooms we source. This policy outlines our commitment to protecting the confidential data of our discerning clientele.

Abstract representation of security and floral elegance

1. Commitment to Confidentiality

Orchid Helm, headquartered in Singapore at 26 White House Park, understands the unique privacy requirements of the ultra-luxury yachting industry. We are dedicated to ensuring that your personal information, charter itineraries, and vessel coordinates remain strictly confidential.

2. Information Collection

We collect information necessary to provide our bespoke floral services, including:

  • Contact details (Name, Email: [email protected], Phone: +6597303723).
  • Vessel names and current/future port locations for logistical delivery.
  • Specific aesthetic preferences and event schedules aboard.
  • Detailed itinerary data for superyacht floral refreshes.

3. Data Usage & Itinerary Privacy

Unlike standard floral services, Orchid Helm manages sensitive logistic data. This information is used exclusively to facilitate deliveries to private vessels. We do not share charter locations or passenger lists with third-party vendors without explicit, written consent from the Lead Charterer or Vessel Management.

Encryption Standards

All digital client profiles and itinerary maps are stored on encrypted servers with restricted access limited to senior concierge staff.

4. Secure Communication

All communications regarding floral styling and logistics are conducted via secure channels. We encourage clients to share vessel coordinates and boarding schedules through our encrypted client portal rather than standard SMS.

5. Your Rights

As a global service provider operating from Singapore, we adhere to high standards of data protection. You may request the deletion of your yachting profile and historical delivery data at any time by contacting our privacy officer at [email protected].

Last Updated: October 2023. Orchid Helm reserves the right to update this policy to reflect changing maritime and digital privacy regulations.

Contact Our Privacy Officer